Call Centre Management

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Alistair Beaton		The Little Book of Management Bollocks		1
J.Pierre Benoit		United States Interest Rate Dilemma for the Developing World		1
Tim Clissold		Mr. China		1
Gisele Commarmond		Como Fijar Objetivos y Evaluar Resultados		1
Scott Cundill		How Not to Start and Run Your Own Business		1
Massimo Gaggi		La valanga. Dalla crisi americana alla recessione globale		1
Roger Hargreaves		Mr. Mean's Guide to Management (Mr. Men Grown Up Guides)		1
Napoleon Hill		Think and Grow Rich		1
Svend Hollensen		Global Marketing: A Decision-Oriented Approach		1
Tom Hopkins		How to Master the Art of Selling		1
Geoffrey G. Meredith		The Practice of Entrepreneurship		1
Gustavo Piera Trius		La travesía : 18 claves para llegar a buen puerto		1
Daniel A. Wren		Management Innovators: The People and Ideas That Have Shaped Modern Business		1